Refund Policy

One-time alert fee

The $9.90 AUD Premium alert fee creates one country alert for the current annual cap period. Free alerts are never charged, so there is nothing to refund.

It is a one-time payment, not a subscription. Your alert runs until 30 June 2027 AEST, when the current annual cap period ends. After that, it expires automatically. To track a country in the new cap period, you’ll need to register again.

“Pay monthly while you wait” plan

Premium can also be paid monthly — a smaller amount charged each month, up to a maximum of 3 payments. The plan ends automatically after your first reopening alert or 30 June 2027 AEST, whichever comes first, then continues as a free alert.

Months that have already been charged are not refunded. You can cancel at any time by emailing us; cancelling stops any future monthly payments after cancellation, but does not refund payments already made.

Refunds

Your Premium alert starts monitoring after payment, so refunds are generally not provided once it is active — this applies to both the one-time fee and any months already charged on the monthly plan.

If something went wrong with your payment or setup, such as being charged but not receiving a confirmation email, please contact us and we’ll help.

Contact

For refund requests or payment issues, email support@visacapalert.com using the same email address you used at checkout and include the country you selected at checkout.