Delete your VisaCapAlert data

You can ask us to delete the personal information we hold about you at any time, free of charge. This page is just the how — our Privacy Policy is the full notice, and it is what governs if the two ever disagree.

How to ask

Email privacy@visacapalert.com from the address you used to register, with the subject Data deletion request. Please include:

• The email address used for VisaCapAlert
• The country alert you registered for, if known
• Your WhatsApp phone number, if you added WhatsApp to your alert

Requests sent to support@visacapalert.com are accepted too — we will pass them on.

If you are in the EU or the EEA

You may contact our representative in the European Union instead of contacting us directly, in your own language if you prefer:

What happens next

We will confirm your identity, delete your alert record and everything linked to it, and write to you when it is done. We respond within one month.

Two things survive, and only these two. We keep a transaction record for accounting and VAT reporting, but it holds no email address, name, phone number, IP address or device identifier, and it is keyed by a random reference, so it cannot be traced back to you from our systems. And if your address is on our do-not-email list, we keep a one-way hash of it — not the address — so that deleting your record does not start us emailing you again. Both are explained in full on our Privacy Policy.

Payment card details are handled by Stripe and never stored by us. Stripe keeps its own record of your payment, which we ask them to delete where we can.