Contact

Support

We’re here to help with questions about your alert, payment, or confirmation email.

The fastest way to reach us is by email:

Email: support@visacapalert.com

For payment issues or missing confirmations, please contact us using the email address you used at checkout and include the country you selected.

To cancel the monthly payment option, use Cancel subscription. We email you a code to confirm it’s you, and we show you the exact date your alert would stop before anything is cancelled.

To update the card on a subscription, email us at the address above — that one is not self-service. We’ll confirm by email once it’s done.

Please note the WhatsApp number that sends Premium alerts is operated by our automated alert system only and is not monitored by a person. Replies to it aren’t read, so please send any enquiries by email to support@visacapalert.com.

Privacy and data requests

For anything about your personal data — a copy of what we hold, a correction, or deletion — email privacy@visacapalert.com. We respond within one month. See our Privacy Policy for what we hold and why, and Data Deletion for how to ask us to delete it.

EU and EEA visitors

We are established in Australia, so we have appointed a representative in the European Union under Article 27 GDPR. You may contact them about anything to do with your personal data, in place of contacting us directly.